Railway Enquiry no achieved a new peak of receiving 29.20crore calls in previous year. This is the average of receiving 8lakh calls per day. Mostly Railway enquiry no 139 is used to check PNR Status, Train timings, ticket fare and many.
These enquiry calls are received in various call centres of Kolkatta, Ahmadabad, Noida and Mysore and provides necessary data. The data centres are situated at Chennai, Mumbai, Delhi and Kolkatta.
This enquiry no was first started in July2007 and received total calls of 120crore. In previous yr alone it received 29.20crore calls and 7.5crore SMS enquiries. This is the new record of receiving such a huge calls.
75% of calls were received from UP, Bihar, Rajasthan, Hariyana, MP and Jharkhand.
The response of calls were given in various languages such as Hindi, English, Punjaabi, Gujaraati, Kannada, Malayalam, Tamil, Telugu, Bengali, Odiya and Assami. In that Hindi lies in First place followed by English which is 16%. Per day 10000 SMS enquiries were wrongly received because of unaware of sending SMS format.
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