Job Description

Associate Technical Analyst : 00002MZA

Tasks :

Adding, deleting , renaming hosts, services and application in GSDr12.

Creating, deleting and amending Relationships between services and hosts in GSDr12.

Contact Admin requests like Analyst access to users, group creation, group deletion etc.

Qualifications

Essential Skills

Ability to work under pressure and deliver within limited timescales, whilsemaintaining quality
Ability to prioritize and deliver service, to agreed service levels, within a diverse and constantly changing technical environment. Willingness to work outside office hours on occasions, including weekends.
Identifying the customer’s request accurately. The requests should be analysed and processed by following the standards, procedures, policies and group guidelines.
To handle acceptable volumes of user requests and complete them in the specified Turn Around Time thereby contributing to PLA with Business Area.
Perform on tasks as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
Advise users (where applicable) in a structured manner with adequate explanation of issues, communicate as per group guidelines and establish positive relationships and maintain effective liaison with all departments.
Strong interpersonal skills & good customer service skills
Good communication skills, both verbal and written
Strong analytical skills to quickly assess situations, their impact and options for resolution with high level of judgment and decision making skills
To work in 24/7 environment.